iStorm - IT Support Engineer

Organisation and department description

Job description

• Ensure optimal functioning of tools, systems, and networks with the Infrastructure team
• Handle incidents (Level 1 & 2) and escalate complex issues as needed
• Maintain up-to-date technical documentation
• Support and participate in several IT projects on group level
• Ensure data integrity, backup, and access management
• Monitor and analyze system performance
• Manage infrastructure access rights and diagnose malfunctions
• Coordinate with external experts for incident resolution
• Automate, document, and streamline recurring tasks
• Maintain an up-to-date IT inventory
• Oversee onboarding and computer renewals for employees

Profile

• Bachelor's degree in computer science or equivalent experience in user support
• Minimum 2 years of support experience, preferably in industrial IT
• Fluency in French and English. Knowledge of Dutch is a strong plus
• Passionate, proactive, and eager to learn new technologies
• Organized, patient, and results-driven in managing projects
• Skilled in Windows, Office 365, SharePoint, and device management (PCs, smartphones)
• Knowledge of networking, scripting, and telephony is a plus
• Excellent communicator, comfortable with internal and external stakeholders
• Service-oriented, attentive to users, and able to explain technical issues clearly
• Maintains confidentiality and stays up to date with technology trends

Offer

• A competitive gross salary, aligned with your experience and skills
• Company car (optional) with fuel card
• Meal vouchers of €8 per worked day
• A mobile phone and laptop for professional use
• A comprehensive insurance package, including dental insurance and a pension plan
• 26 days of holiday per year
• A 39.5-hour workweek, offering flexibility and work-life balance
• Access to an internal restaurant serving high-quality meals at reduced prices